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Privacy Policy

This Privacy Policy describes how Gamble.gg (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you use our website, products, and services. We are committed to ensuring that your privacy is protected, and we process your personal information in accordance with applicable data protection and privacy laws.

By accessing or using Gamble.gg, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

Information We Collect

When you register or interact with our platform, we may collect a wide range of information, including but not limited to:

  • Personal Identification Data: Full name, date of birth, gender, nationality, address, phone number, and email address.
  • Account Data: Username, password, account activity, betting history, deposit and withdrawal records, and communication logs with customer support.
  • Financial Information: Payment card details, bank account numbers, cryptocurrency wallet addresses, transaction history, and verification documents required under KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations.
  • Technical Data: Device type, operating system, browser type, IP address, geolocation data, and usage patterns collected via cookies and analytics tools.
  • Communication Data: Records of emails, live chats, and other communications with us for service or security purposes.

How We Use Your Information

We use your data to provide safe, reliable, and personalized services. Specifically, your information is used for the following purposes:

  • Account Creation and Management: To register you as a customer, verify your identity, and allow you to use our services.
  • Transaction Processing: To handle deposits, withdrawals, bonuses, and rewards securely.
  • Legal and Regulatory Compliance: To prevent fraud, money laundering, and underage gambling, and to meet obligations under gaming licenses and laws.
  • Improvement of Services: To analyze usage trends, monitor system performance, and optimize the user experience across all devices.
  • Personalization and Marketing: To provide targeted promotions, offers, and advertisements based on your preferences and activity (if you have given consent).
  • Customer Support: To assist you with questions, complaints, or disputes, ensuring fast and efficient resolution.

Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect information automatically about your browsing behavior. These tools help us to:

  • Maintain secure login sessions.
  • Transaction Processing: To handle deposits, withdrawals, bonuses, and rewards securely.
  • Recognize returning users and remember preferences.
  • Monitor website performance and fix errors.
  • Measure marketing campaigns and improve targeting.

You can control cookies through your browser settings, but disabling them may affect certain features of the platform. For more details, see our Cookie Policy.

Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data to third parties. However, we may share your information in the following circumstances:

  • Service Providers: With trusted third-party providers (payment processors, hosting companies, KYC verification services) who assist us in operating the platform.
  • Regulatory Authorities: When required by law, court order, or licensing authorities.
  • Fraud Prevention Agencies: To prevent illegal activities such as fraud, money laundering, and identity theft.
  • Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

All third parties receiving your data are required to use it only for the specified purposes and to comply with strict data protection measures.

Data Retention

We retain your personal data only for as long as it is necessary to fulfill the purposes outlined in this Privacy Policy. Retention periods may vary depending on legal requirements, anti-money laundering obligations, and the resolution of disputes.

For example, financial and transactional records may be stored for up to 5–10 years, as required by law, while marketing preferences can be updated or deleted at any time upon your request.

Security Measures

Protecting your information is one of our top priorities. We implement industry-standard security protocols, including:

  • SSL encryption for all financial transactions and sensitive communications.
  • Two-factor authentication (2FA) to enhance account protection.
  • Firewalls and Intrusion Detection Systems to prevent unauthorized access.
  • Regular security audits and monitoring to identify and address vulnerabilities.

Despite our efforts, no system can guarantee absolute security. You are also responsible for maintaining the confidentiality of your login credentials.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Right of Access – Request a copy of the personal data we hold about you.
  • Right to Rectification – Correct any inaccurate or incomplete data.
  • Right to Erasure – Request the deletion of your data where legally permissible.
  • Right to Restrict Processing – Limit how your information is used in certain cases.
  • Right to Data Portability – Obtain your data in a structured, machine-readable format.
  • Right to Withdraw Consent – Revoke marketing permissions at any time.

To exercise your rights, please contact our Data Protection Officer at privacy@gamble.gg.

Age and Responsible Gambling

Gamble.gg does not permit registration or use of its services by individuals under the age of 18, or under the legal gambling age in their jurisdiction. We take active measures to verify age and encourage responsible gaming by providing self-exclusion tools, deposit limits, and access to support organizations.

International Transfers

As part of our global operations, your data may be transferred to and processed in countries outside your home jurisdiction. We ensure that such transfers are safeguarded through legal mechanisms such as Standard Contractual Clauses (SCCs) or equivalent protections.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in law, technology, or our services. When we make updates, we will revise the “Last Updated” date at the bottom of this page. We encourage you to review this policy regularly to stay informed.

Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or our data practices, you may contact us at:

  • support@gamble.gg
  • privacy@gamble.gg